Frequently Asked Questions
What type of travel goods do you offer in your machines?
At Travel Vend, we take pride in offering a comprehensive selection of essential travel items to meet your guests' needs. From razors, toothbrushes, toothpaste, and dental floss to bath & body products, feminine hygiene items, hair care essentials, first aid kits, OTC meds, phone chargers, baby products, and more - we have it all.
But that's not all. We go the extra mile to ensure that your vending machine is perfectly tailored to your guests' preferences. Whether they require swim gear, sunglasses, specialized winter items, business necessities, or any other specific items, we can curate the contents of your machine accordingly.
How often do you restock and maintenance the machines?
All of our machines are equipped with an advanced inventory tracking system that keeps us informed of their stock levels in real-time. This system allows us to monitor the machine's supplies closely, and as soon as an item's inventory level reaches half full, we proactively dispatch a technician to restock and sanitize the machine promptly. This proactive approach minimizes the need for frequent or unnecessary visits to your facility.
Even when a restock is not required, we maintain a strict bi-weekly cleaning and sanitization practice for all our machines. This routine maintenance ensures proper functioning and guarantees the utmost safety and hygiene for your guests.
With Travel Vend, you can trust that your vending machines are operating at their best, with timely restocking, thorough cleaning, and regular maintenance practices in place.
What happens if an item gets stuck or the machine malfunctions?
We prioritize the smooth operation of our vending machines to provide the best experience for your business and guests. With our advanced remote tech repair capabilities, we can swiftly address any issues that may arise, ensuring minimal disruption to your operations. From undispensed products to certain mechanical issues, we can rectify them promptly, eliminating the need for on-site visits and minimizing downtime.
Furthermore, we understand the importance of customer satisfaction. In cases where refunds are necessary for undispensed products, we have a streamlined process in place to ensure fair and prompt reimbursement.
In the rare event that a technician is required, our 24/7 customer support line is available to assist you.